If you purchase directly from HPE, support contracts are registered for your company and HPE account. You should be good at support, but remember that your colleagues create HPE accounts and assign them the support contract as well. If you`re buying from a reseller (it`s more common), they`ve included the service agreement/warranties you`ve purchased, but they`re probably not tied to your account or business yet. Obtain copies of the packaging list, invoice and/or receipt containing the material. The reseller often sends the buyer an email with the support credentials. If you can`t find your SAID, SAR, etc., ask your manager or accountant (regardless of the purchase) to search their emails. So, then. (record broken). Scan the billing or packing list with your purchase (or, ideally, the support agreement), then call HPE. You`ll probably ask yourself to email them a copy of your document. If you shop directly from HPE, support contracts are registered with your company and HPE account. You should be good, but remember that your employees create HPE accounts and also assign them the support contract. If you buy from a reseller (this is more common), these contain the service contract/warranties you purchased, but they probably still have nothing to do with your account or business.
Collect copies of the list of packages, invoices and/or coupons delivered with the equipment. The reseller often sends the buyer an email with the support credentials. If you can`t find your SAID, SAR, etc., ask your supervisor or accountant (who makes the purchase) to search their emails. So, then. (record broken). Call HP. For some products, you must have the right to access their downloads, knowledge, and tools. You`ll get this privilege in two ways: it`s just a reference ID under which HP recognizes you for all of your product sales, contracts, contracts, and support. ! ! My biggest problem with these servers is without exception getting the support we paid for, especially when the servers are a few years old and the original computer scientist has moved. . .